Do you have any comments on the equipment received from us?

Service request via the Internet and an account at

Service request

You can submit a service request in a few steps online at

1. Register at

2. Complete an online service request; for this you will need:

  • Your device information (symbol)
  • Purchase invoice number
  • Photos/video showing product defects

3. Print the service request and attach it to the packed device (in case of shipment)

4. During the repair on the customer portal you will receive notifications regarding the status of your service request.

5. We will deliver the repaired or replaced device back to the address provided.

Register or sign in

Advantages for you

Maximum comfort
You can complete your service request online in a few simple steps, around the clock.

Quick and well
Our qualified technicians will verify your application due diligence and quickly.

Transparency of the entire process
You can monitor the service request on the customer portal at You will receive information about the change of the request status by e-mail.

Complete a service request
Check request status


Quickly and reliably

Complete a service request with just one click.

While your application is being processed, you will be able to keep track of your equipment via the account for customers of . So relax and take advantage of our hassle-free service.

Terms of warranty

  • We provide a warranty for a period of 24 months from the date of purchase
  • any unauthorized tampering with the product will void the warranty